Refund and Returns Policy

All prices shown on the Solopassport website are in Indian Rupees (INR). Prices are fixed and not negotiable.

Overview

Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your painting must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where refunds are not granted:

  • Any painting not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any painting that is returned more than 7 days after delivery.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned painting.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at Solopassport@gmail.com.

Sale items

Only regular priced paintings may be refunded. Sale items cannot be refunded.

Exchanges

We only replace paintings if they are defective or damaged. If you need to exchange it for a different painting, send us an email at Solopassport@gmail.com.

Damaged paintings

The buyer is responsible for inspecting the external packaging of the paintings upon receipt and marking any noticeable damage on the delivery receipt as is required by the courier/ shipping provider. If there is significant damage to the external packaging, the painting must be rejected by you and returned to the courier. You will be required to contact us at Solopassport@gmail.com within 24 hours of the courier’s receipt to report the damage so that we may immediately resolve the situation with the courier. Failure to do this, confirms your acceptance of your order in good condition.

Shipping returns

To return your product, contact us at Solopassport@gmail.com so we can send you the physical address where the painting need to be returned.

You will be responsible for paying for your own shipping costs for returning the painting. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Depending on where you live, the time it may take for your exchanged painting to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at Solopassport@gmail.com for questions related to refunds and returns.

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